Welcome to Mama Bear Massage LLC!
We are 100% committed to your satisfaction.
Please read and agree to this policy to ensure you have a GREAT experience with us.
★ If I am not able to make a scheduled appointment, I agree to cancel or reschedule the
appointment at least 24 hours in advance. I agree to pay $55 or 50% of the full session rate
(whichever is greater) if I give less than 24 hours notice.
★ My Massage Therapist, Shawna Patton LMT CCH, will discount any sessions $55 that she unexpectedly needs to cancel or reschedule with less than 24 hours notice to the client. Should she need to make an unexpected change or cancellation to your session with less than 2 hours notice your rescheduled session will be COMPLIMENTARY so long as you are willing to schedule within 30 days of the unexpected cancellation.
★ I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment
without giving notice.
★ If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned
health or personal emergency rendering me unable to make my appointment, I will inform Mama
Bear Massage LLC right away, and if they are unable to fill my vacancy, I will pay the cancellation fee,
or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of
Mama Bear Massage.
★ Pregnant Clients: I agree to pay a deposit of 50% of my session fee at the time of booking if I am 38 weeks or more along. Should I go into labor prior to my session time I or someone on my birthing team will inform Mama Bear Massage that I am in labor or have had my baby.. I understand that my deposit will then be applied to my next future session. Making my first postpartum session half off.
★ I understand that I am still responsible for my appointment until I hear back from Shawna Patton
confirming that she has received my text, email or phone call requesting cancellation/rescheduling.
ARRIVING ON TIME/SESSION LENGTH:
★ I understand that my session starts on time and ends on time. I understand that each session is booked with an additional 10 minutes to allow for discussion of session goals and any chances since my last session. Extending the session past the scheduled end time to account for a late arrival is not permissible.
★ I understand that in order for me to receive the best massage therapy possible, I know that I have
to communicate ANYTHING and everything, including my needs, preferences, requests or
feedback, at any time before, during, or after my massage. I take it upon myself to communicate
right away if there is anything distracting me or if I feel unwell or uncomfortable at any time
during the session so that she can make adjustments. I understand that my therapist wants my
HONEST feedback – positive or negative – and doesn’t take offense to it. I have read, understand, and agree to the above policies and information.