Frequently Asked Questions
What are your hours, and where are you located?
Office hours are Tuesday through Friday. Appointments are at 9:30am and 11:30am. Mama Bear Massage is located inside of Emilie’s French Tea Room at 8131 Wornall Road, KCMO. Please see the “Contact Me” tab for a photo of the outside of the building.
Cancellation Policy
Appointments may be cancelled or rescheduled through your confirmation email or Jane portal up to 24 hours before your appointment.
Appointments cancelled or rescheduled with less than 24 hours’ notice are subject to a 50% late cancellation fee if I am unable to fill the appointment from my waitlist.
No-shows are also charged 50% of the scheduled service.
Because my schedule is often booked 6–8 weeks in advance, late cancellations leave appointment times that another client may have needed. Thank you for understanding and respecting my time as well as the time of those waiting for care.
Does Mama Bear Massage only serve Pregnant Women?
Not at all.
Every body has a story. My goal is to provide compassionate, personalized bodywork that helps you feel more at home in yours. I work with clients seeking relief from pain and stress, recovering from injury, navigating pregnancy or postpartum, supporting fertility, and everything in between.
What is the best way to schedule?
The quickest and easiest way to schedule is through the Book Online button on my website.
If you don’t see an appointment that works for you, I highly recommend joining my automatic waitlist. When an opening becomes available, Jane will automatically notify everyone on the waitlist for that service, and the first person to book the appointment gets it. No additional sign-up is needed beyond joining the waitlist.
You are also welcome to call and leave a voicemail or send me an email if you have questions. Please note that my business phone is a voicemail line and does not receive text messages.
Most clients book 6–8 weeks in advance, so planning ahead is the best way to secure your preferred appointment time.
Do you have same-day appointments available?
Generally, no. Same-day appointments are uncommon unless a cancellation occurs.
If you are hoping for a last-minute opening, the automatic waitlist is the fastest way to be notified. My online booking remains available until 2 hours before an appointment begins.
Please avoid booking a last-minute appointment unless you are confident you can attend, as appointments cancelled within 24 hours may be subject to a 50% late cancellation fee if I am unable to fill the appointment from my waitlist.
What is the best way to contact you with questions or assistance?
You’re always welcome to call or email at shawnampatton@gmail.com with any questions before your appointment.
Please note that my business phone is a voicemail line and does not receive text messages. If you call, simply leave your name, phone number, and a brief message, and I’ll return your call as soon as I’m able typically within one business day.
Why are most sessions 90 minutes long?
Ninety minutes allows enough time to thoroughly assess your concerns, address multiple areas of the body, and work at a pace that supports lasting change rather than simply chasing symptoms.
Many clients arrive with more than one concern whether that’s neck and shoulder tension, headaches, low back pain, stress, pregnancy discomfort, or injury recovery. A longer session gives us the time to treat your body as a whole rather than rushing through one area.
Do you offer Gift Cards?
At this time I don’t offer gift cards. You’re welcome to send a loved one in with cash or check and pre book them a session if you’d like.
How do you accept payment?
Payment is due at the time of your appointment.
I gladly accept:
- Cash
- Personal checks (payable to Mama Bear Massage)
- HSA if need be.
Cash or check is always appreciated. Credit cards will no longer be available past December 2026.